Law Society Plan Aims Too Low for Consumer

DCA Press Release
3 April 2006 

"I am very disappointed to have to declare this Plan inadequate,
particularly after the joint working that has taken place between
my office and the Law Society to have the Plan ready for the start
of April. Unfortunately, I have been left with no option as the
Plan neither includes all the targets I set, which I believe to be
reasonable, nor does it aim to deliver sufficient improvements in
complaints handling which consumers and practitioners expect and
deserve."

Law Society Hits Back At Watchdog

Law Society Press Release
4 April 2006 

The leadership of the Law Society is united in its reaction to
comment by Zahida Manzoor, the Legal Services Ombudsman (LSO) and
Legal Services Complaints Commissioner (LSCC), on the Society's
handling of consumer complaints.  Shamit Saggar, chair of the
Consumer Complaints Board, said: "The Society's Consumer
Complaints Service has made immense progress in the past three
years. A great deal of work has been done to improve efficiency of
operations and at the same time, spending has risen from 13.6
million GBP in 2003 to 19.3 million GBP in 2005."