Law Soc Complaints Handling - New Targets Set
DCA Press Release
22 December 2006
The Legal Services Complaints Commissioner, Zahida Manzoor CBE,
has today announced the targets she has set in relation to the
handling of complaints about members of the Law Society for the
period 1 April 2007 to 31 March 2008. "I have been pleased with
the constructive work between my Office and the Law Society which
has led up to the setting of these targets and am grateful to the
Law Society for its input." The Commissioner has set achievable
targets in three key areas to bring performance of the Law Society
to a level that moves it closer towards effective and efficient
complaints handling. The first of these areas is improving the
speed with which complaints are handled by the Law Society. One of
the targets is that by the end of March 2008, there should be no
more than 65 cases that have been open for 12 months or more.